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CARVAAN, a carpooling service app, it was clear the company was struggling to establish its presence in the market. Despite its potential to revolutionize daily commutes, CARVAAN was barely making a dent in the industry. With ineffective pricing strategies and a general lack of awareness over a year after its launch, the path forward was daunting yet clear.

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The core issue was twofold: market visibility and pricing strategy. CARVAAN was virtually unknown, with minimal market penetration and awareness among potential users. Additionally, its pricing strategies failed to attract the target audience, further hindering adoption.


The turnaround strategy involved a multifaceted approach aimed at increasing visibility and redefining CARVAAN’s market approach:

– Community Engagement: Initiated by establishing strong connections within the community to understand their needs and preferences.

– Marketing Campaigns: Launched multiple marketing campaigns with a clear message about CARVAAN’s value proposition and why it stood out from competitors. This involved trial and error, learning from unsuccessful attempts to refine our approach.

– Content Creation: Developed engaging and informative content that resonated with our target audience, highlighting the benefits of carpooling both for individuals and the environment.

– Social Media Management: Enhanced CARVAAN’s presence on social media platforms, engaging with users and promoting our services through organic and paid strategies.

– SEO and FB Ads: Implemented search engine optimization (SEO) strategies to improve visibility on search engines and executed targeted Facebook advertising campaigns to reach a broader audience.


The core of our solution was the REELs Strategy & Creation, combined with proactive Social Media Management. This approach was designed to:

– Maximize Visibility: Utilizing the REELs format to ensure the content stood out and reached a broader audience, including those who might not have been directly searching for mental health information.

– Engage and Educate: Providing valuable information in an engaging format, making it easier for the message to resonate with viewers and encouraging them to take action.

– Community Building: Establishing a supportive community around the client’s message, fostering an environment where discussions on prevention and awareness could flourish.


The results were a testament to the effectiveness of the implemented strategies:

– 2000+ Downloads: The app saw over two thousand new downloads, significantly increasing its user base.

– 5000+ Customers/Leads: Generated over five thousand potential customers or leads, demonstrating a heightened interest in CARVAAN’s services.

– 15,000+ Website Traffic: The website experienced a substantial influx of traffic, with over fifteen thousand visits, indicating increased interest and engagement from the target audience.

This case study illustrates the power of a well-crafted marketing strategy and the importance of resilience in the face of initial setbacks. By understanding the audience, refining the message, and leveraging digital marketing tools effectively, CARVAAN was able to overcome its early struggles and make a significant impact in the carpooling service market.


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